Your enquiry: help, stopping contact and deletion

1. Your installer hasn't been in touch, or you need help

Email us at hello@homerise.com.au with your quote reference (it starts with HR-). Tell us what's happened, for example that your installer hasn't contacted you or couldn't help with your project, and we'll follow it up with them.

We can help with your introduction and pass on your concerns. We don't guarantee an installer's work, provide their warranties or resolve contract disputes: those are between you and your installer, and your consumer rights under Australian Consumer Law apply to them.

2. Asking for another installer

You can ask for another introduction at any time: there's no waiting period. Use “See an option from another participating installer” on your proposal, or email us. We show you the next installer first and ask your permission before anything is shared, up to 3 introductions, one at a time.

When you move on, we close the previous introduction and ask that installer to stop sales follow-up. That doesn't delete information they already hold; see deletion below. Your answers are kept, so you don't start again.

3. Three different requests

• Stop further sales contact. We ask your installer (and ourselves) to stop following up with you about this enquiry. Email hello@homerise.com.au.
• Withdraw your enquiry. As above, and we won't share your enquiry with any other installer. Email hello@homerise.com.au.
• Ask about deleting your information. Email hello@homerise.com.au. We'll ask anyone we shared your enquiry with to remove it, where they can. We'll explain what can be deleted and anything that has to be kept by law (for example tax or consumer-law records), and we keep only the minimum needed to make sure you aren't contacted again.

You can make any of these requests at any time, including straight after you're introduced to an installer. Reply STOP to any text from us to stop messages. See our privacy policy for access, correction and complaints.